About This Page
This page is published by the app's developer and explains how to delete data from the following app:
- App name: YaoWise - AI I Ching Oracle (Chinese store listing title: 爻知 - AI六爻八字·易经解卦)
- Developer: 北京火粒文化科技有限公司 (Beijing Huoli Culture Technology Co., Ltd.), Google Play developer account name Firegrain
Overview
You can delete some or all of your personal data while keeping your Yaowise account. This gives you more flexible control over your privacy.
Note: If you wish to delete your account entirely, please visit the Account Deletion page.
Types of Data You Can Delete
1. Reading Records
Within the App:
- Delete a single record: On the "History" page, swipe left on the record you want to delete and tap "Delete"
- Delete records in bulk: long-press any record in "History" to enter multi-select mode, then select and delete
Effect: Selected reading records and their interpretations will be permanently deleted and cannot be recovered
2. Calendar Prediction Data
Within the App:
- To clear calendar data, please email support@yaowise.com and we will handle it for you
Effect: All timeline predictions and calendar markers will be cleared
3. Profile Information
Within the App:
- Change nickname: Settings → pencil icon on the membership card → Profile → Tap nickname → Edit or clear
- Change avatar: Settings → pencil icon on the membership card → Profile → Tap avatar → Select "Remove Avatar"
- Change birth information: Settings → pencil icon on the membership card → Settings → pencil icon on the membership card → Profile → Edit or clear
4. Third-Party Account Bindings
Within the App:
- Unlink a WeChat or Apple account: not yet available in the app. Please email support@yaowise.com and we will handle it for you
Note: After unlinking, you can still log in using your email or phone number
5. Device and Login Information
Within the App:
- Remove a device: Tap the device to remove → Remove This Device
Request Deletion via Email
If you need to delete data that cannot be directly deleted within the app, or would like our assistance, please send an email:
- Send to: support@yaowise.com
- Subject: Data Deletion Request
- Email body: Please include the following information
- Your account email or phone number
- The specific type(s) of data to be deleted (see list above)
- Reason for deletion (optional)
- Processing time: We will process your request within 7 business days
Deletion Timeline
| Data Type |
Deletion Method |
Deletion Time |
| Reading records | In-app action | Immediate |
| Calendar data | In-app action | Immediate |
| Profile information | In-app action | Immediate |
| Third-party bindings | Email request | Within 7 business days |
| Login logs | Email request | 7 business days |
| Backup data | Automatic deletion | After 30 days |
Data That Cannot Be Deleted
The following data cannot be deleted due to legal, security, or technical reasons, but will be anonymized:
- Transaction records: Must be retained for 7 years as required by tax regulations
- Anti-fraud logs: Used to prevent abuse and fraudulent activity
- Aggregated statistical data: Fully anonymized and contains no personally identifiable information
Data Export
Before deleting your data, you may request an export of your data:
- Send an email to: support@yaowise.com
- Subject: Data Export Request
- Description: Specify which data you would like to export
- Format: We will provide a copy of your data in JSON format
- Processing time: Within 7 business days
Important Notice
- Irreversible: Deleted data cannot be recovered; please proceed with caution
- Account preserved: Deleting data will not delete your account
- Functionality impact: Deleting certain data may affect app functionality (e.g., deleting birth information may affect prediction accuracy)
- Yao Coins preserved: Deleting data will not affect your Yao Coins balance or VIP status
Frequently Asked Questions
Q: Can I recover data after deletion?
A: No. Once data is deleted, it is permanently removed and cannot be recovered. We recommend exporting a backup before deletion.
Q: Will deleting reading records affect my Yao Coins?
A: No. Deleting your history will not affect your Yao Coins balance, VIP status, or other rewards.
Q: Can I delete data from specific dates only?
A: Yes. You can selectively delete individual records within the app. For bulk deletion of data within a specific date range, please contact us via email.
Q: Can I still log in with WeChat after unlinking it?
A: No. After unlinking, you will need to log in using your email or phone number. You can re-link WeChat at any time.
Q: Is there a fee for data deletion?
A: No. All data deletion services are provided free of charge.
Contact Us
If you have any questions about data deletion, please contact us:
- Email: support@yaowise.com
- Company: 北京火粒文化科技有限公司 (Beijing Huoli Culture Technology Co., Ltd.)
- Response time: 1–2 business days
Related Policies
Learn more about how we handle your data: