YaoWiseLegal
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Data Deletion Request
Delete Your Data Without Deleting Your Account
About This Page
This page is published by the app's developer to explain how to delete data from the following app:
- App name: YaoWise - AI I Ching Oracle (Chinese store listing title: 爻知 - AI六爻八字·易经解卦)
- Developer: 北京火粒文化科技有限公司 (Beijing Huoli Culture Technology Co., Ltd.), Google Play developer account name Firegrain
Overview
You can delete some or all of your personal data while keeping your YaoWise account. This gives you more flexible control over your privacy.
Note: if you want to delete your account completely, please visit the Account Deletion page.
Types of Data You Can Delete
1. Hexagram Reading Records
In the app:
- Delete a single record: menu button (☰) at the top right → "History" → swipe left on the record you want to delete → "Delete", then confirm
- Delete in bulk: in "History", long-press any record to enter multi-select mode, select the records, tap "Delete", then confirm
Effect of deletion: the selected hexagram reading records and the related readings are permanently deleted and cannot be recovered
2. Calendar Data
How to do it:
- To clear your calendar data, please email support@yaowise.com and we will help you
Effect of deletion: all fortune records and calendar markers are cleared
3. Profile Information
In the app:
- Change your nickname: menu button (☰) at the top right → "Settings" → pencil icon at the top right of the membership card → "Profile" → "Edit" → edit the "Name" field → "Save" (the nickname must be at least 2 characters long and cannot be left blank)
- Change your avatar: menu button (☰) at the top right → "Settings" → pencil icon at the top right of the membership card → "Profile" → "Edit" → tap your avatar → "Change Avatar" → "Choose from Library" → "Save" (removing an avatar is not currently supported in the app; to have your avatar removed, please email support@yaowise.com)
- Change your birth information: menu button (☰) at the top right → "Settings" → pencil icon at the top right of the membership card → "Profile" → "Edit" → "Birth Date", "Birth Time", "Birth Place" → "Save" (these fields cannot be left blank)
4. Linked Third-Party Accounts
In the app:
- Unlink a WeChat / Apple / Google account: menu button (☰) at the top right → "Settings" → pencil icon at the top right of the membership card → "Profile" → "Linked Accounts" → tap "Unlink" on the relevant row, then confirm (an account cannot be unlinked if it is the only sign-in method left)
Note: after unlinking, you can still sign in with your email address or mobile phone number
5. Device and Sign-In Information
In the app:
- Device management is not currently available in the app. You can sign out on this device via "Settings" → "Log Out" at the very bottom of the page; to have your other devices signed out, please email support@yaowise.com and we will help you
Requesting Deletion by Email
If you need to delete data that cannot be deleted directly in the app, or would like us to help with the deletion, please send an email:
Deletion Request by Email
- Send to: support@yaowise.com
- Email subject: 数据删除请求 - Data Deletion Request
- Email body: please include the following information
- Your account email address or mobile phone number
- The specific type(s) of data to be deleted (see the list above)
- Reason for deletion (optional)
- Response time: we usually reply within 7 business days of receiving your request, and in any case within no more than 15 business days; for complex matters, we will explain the reasons for the extension to you
Deletion Timeline
| Data type | Deletion method | Deletion time |
|---|---|---|
| Hexagram reading records | In the app | Immediate |
| Calendar data | Email request | As stated in our reply |
| Profile information | In the app | Immediate |
| Linked third-party accounts | In the app | Immediate |
| Sign-in and authentication diagnostic records | Deleted automatically | At most 180 days from the date they are generated |
| Backup data | Cleared as backups are rotated | — |
Data That Cannot Be Deleted
The following data cannot be deleted for legal, security or technical reasons, but it will be anonymized:
- Transaction records: retained for at least 10 years from the date the transaction is completed, in accordance with the laws and regulations on accounting and taxation
- Anti-fraud logs: used to prevent abuse and fraud
- Aggregated statistical data: fully anonymized and contains no personally identifiable information
Data Export
Before deleting data, you can request a copy of your data:
- Send an email to: support@yaowise.com
- Subject: 数据导出请求 - Data Export Request
- Description: which data you want to export
- Format: we will provide a copy of the data in JSON format
- Time: we usually reply within 7 business days, and in any case within no more than 15 business days
Important Notice
Before you delete
- Irreversible: deleted data cannot be recovered; please proceed with care
- Your account is kept: deleting data does not delete your account
- Impact on features: deleting some data may affect app features (for example, changing your birth information will affect reading results)
- Yao Coins are kept: deleting data does not affect your Yao Coin balance or VIP status
Frequently Asked Questions
Q: Can data be recovered after it is deleted?
A: No. Once data is deleted, it is deleted permanently and cannot be recovered. We recommend exporting a backup of your data before deleting it.
Q: Will deleting hexagram reading records affect my Yao Coins?
A: No. Deleting history records does not affect your Yao Coin balance, VIP status or other rewards.
Q: Can I delete only the data from specific dates?
A: Yes. In the app, you can selectively delete individual records. To delete data from a specific date range in bulk, please contact us by email.
Q: Can I still sign in with WeChat after unlinking it?
A: No. After unlinking, you need to sign in with your email address or mobile phone number. You can link WeChat again at any time.
Q: Is there a charge for deleting data?
A: No. All data deletion services are free of charge.
Contact Us
If you have any questions about data deletion, please contact us:
- Email: support@yaowise.com
- Company: 北京火粒文化科技有限公司 (Beijing Huoli Culture Technology Co., Ltd.)
- Response time: usually within 7 business days, and no more than 15 business days
Related Policies
Learn more about how we handle your data: