Overview
You can delete some or all of your personal data while keeping your Yaowise account. This gives you more flexible control over your privacy.
Note: If you wish to delete your account entirely, please visit the Account Deletion page.
Types of Data You Can Delete
1. Divination Records
Within the App:
- Delete a single record: On the "History" page, swipe left on the record you want to delete and tap "Delete"
- Delete all records: Settings → Privacy & Security → Clear Divination Records
Effect: Selected divination records and their interpretations will be permanently deleted and cannot be recovered
2. Calendar Prediction Data
Within the App:
- Settings → Privacy & Security → Clear Calendar Data
Effect: All timeline predictions and calendar markers will be cleared
3. Profile Information
Within the App:
- Change nickname: Profile → Tap nickname → Edit or clear
- Change avatar: Profile → Tap avatar → Select "Remove Avatar"
- Change birth information: Profile → Personal Information → Edit or clear
4. Third-Party Account Bindings
Within the App:
- Unlink WeChat: Settings → Account Security → Unlink WeChat
- Unlink Apple account: Settings → Account Security → Unlink Apple
Note: After unlinking, you can still log in using your email or phone number
5. Device and Login Information
Within the App:
- View logged-in devices: Settings → Account Security → Device Management
- Remove a device: Tap the device to remove → Remove This Device
Request Deletion via Email
If you need to delete data that cannot be directly deleted within the app, or would like our assistance, please send an email:
- Send to: support@yaowise.com
- Subject: Data Deletion Request
- Email body: Please include the following information
- Your account email or phone number
- The specific type(s) of data to be deleted (see list above)
- Reason for deletion (optional)
- Processing time: We will process your request within 7 business days
Deletion Timeline
| Data Type |
Deletion Method |
Deletion Time |
| Divination records | In-app action | Immediate |
| Calendar data | In-app action | Immediate |
| Profile information | In-app action | Immediate |
| Third-party bindings | In-app action | Immediate |
| Login logs | Email request | 7 business days |
| Backup data | Automatic deletion | After 30 days |
Data That Cannot Be Deleted
The following data cannot be deleted due to legal, security, or technical reasons, but will be anonymized:
- Transaction records: Must be retained for 7 years as required by tax regulations
- Anti-fraud logs: Used to prevent abuse and fraudulent activity
- Aggregated statistical data: Fully anonymized and contains no personally identifiable information
Data Export
Before deleting your data, you may request an export of your data:
- Send an email to: support@yaowise.com
- Subject: Data Export Request
- Description: Specify which data you would like to export
- Format: We will provide a copy of your data in JSON format
- Processing time: Within 7 business days
Important Notice
- Irreversible: Deleted data cannot be recovered; please proceed with caution
- Account preserved: Deleting data will not delete your account
- Functionality impact: Deleting certain data may affect app functionality (e.g., deleting birth information may affect prediction accuracy)
- Yao Coins preserved: Deleting data will not affect your Yao Coins balance or VIP status
Frequently Asked Questions
Q: Can I recover data after deletion?
A: No. Once data is deleted, it is permanently removed and cannot be recovered. We recommend exporting a backup before deletion.
Q: Will deleting divination records affect my Yao Coins?
A: No. Deleting your history will not affect your Yao Coins balance, VIP status, or other rewards.
Q: Can I delete data from specific dates only?
A: Yes. You can selectively delete individual records within the app. For bulk deletion of data within a specific date range, please contact us via email.
Q: Can I still log in with WeChat after unlinking it?
A: No. After unlinking, you will need to log in using your email or phone number. You can re-link WeChat at any time.
Q: Is there a fee for data deletion?
A: No. All data deletion services are provided free of charge.
Contact Us
If you have any questions about data deletion, please contact us:
- Email: support@yaowise.com
- Company: Beijing Huoli Culture Technology Co., Ltd.
- Response time: 1–2 business days
Related Policies
Learn more about how we handle your data: