Account Deletion Request

About This Page

This page is published by the app's developer to accept account and data deletion requests for the following app:

• App name: YaoWise - AI I Ching Oracle (Chinese store listing title: 爻知 - AI六爻八字·易经解卦)
• Developer: 北京火粒文化科技有限公司 (Beijing Huoli Culture Technology Co., Ltd.), Google Play developer account name Firegrain

How to Delete Your YaoWise Account

We respect your control over your personal data. You can request deletion of your YaoWise account and related data at any time.

Deletion Methods

Method 1: Delete in the app (recommended)

This method requires you to sign in first; visitors who are not signed in should use the email method below.

1. Open the YaoWise app and sign in
2. Tap the menu button (☰) at the top right of the home screen, then tap "Settings"
3. Tap the pencil (edit) icon at the top right of the membership card at the top of the page to open the "Profile" page
4. Scroll to the bottom of the page and tap "Delete Account"
5. In the confirmation window that appears, type the confirmation phrase "DELETE MY ACCOUNT" manually, then submit

24-hour cooling-off period: your account is not deleted immediately after you submit the request; the system schedules the deletion to run 24 hours later. During the cooling-off period you can continue to use YaoWise as normal and can cancel the deletion from the same entry point; once the deletion runs, the data cannot be recovered.

Method 2: Request by email

If you cannot access the app, you can request account deletion by email:

• Send to: support@yaowise.com
• Email subject: 账号删除请求 - Account Deletion Request
• Email body: please include the following information
  • The email address or mobile phone number you registered with
  • Your account username (if you remember it)
  • Reason for deletion (optional)

Response time: we usually reply within 7 business days of receiving your request, and in any case within no more than 15 business days; for complex matters, we will explain the reasons for the extension to you.

Data Handling After Deletion

Effective immediately when you submit the request

• Device push tokens are cleared immediately; apart from one notification confirming that your deletion request has been submitted, we no longer send notifications to your device
• From the moment you submit the request, we no longer initiate auto-renewal charges for this account through WeChat Pay or Alipay; if you cancel the deletion during the cooling-off period, auto-renewal stays in place as before

Permanently deleted when the deletion runs (24 hours after submission)

• Account profile information (nickname, avatar, etc.)
• Profiles (name, date and time of birth, gender, avatar)
• All hexagram reading records and history data
• Calendar data
• Yao Coin balance and available readings (reset to zero), and VIP membership (ends with the account)
• Identifiers of linked third-party accounts (WeChat, Apple, Google)
• Your location setting

If you cancel the deletion within the 24-hour cooling-off period, the above data and balances are kept in full.

Deleted after a retention period

• Sign-in and authentication diagnostic records (excluding passwords): retained for at most 180 days from the date they are generated, for security auditing and abuse prevention

Retained after anonymization

When the deletion runs, the following data is dissociated from your identity, after which it can no longer be traced back to you, but it continues to be retained:

• Transaction, subscription and top-up records (retained as required by tax and financial audit regulations)
• Aggregated statistical data (containing no personally identifiable information)
• The content of feedback you have submitted (with the link to your account and your contact details removed)

Data Export

Before deleting your account, you can request an export of your data:

• Send an email to: support@yaowise.com
• Subject: 数据导出请求 - Data Export Request
• We will provide a copy of your data in JSON format; we usually reply within 7 business days, and in any case within no more than 15 business days

Deleting Part of Your Data

If you only want to delete part of your data without deleting your whole account, you can:

In the app

• Delete a single hexagram reading record: menu button (☰) at the top right → "History" → swipe left on the record → "Delete", then confirm
• Delete hexagram reading records in bulk: in "History", long-press any record to enter multi-select mode, select the records, tap "Delete", then confirm
• Delete a profile: profile bar on the home screen → "Select Profile" → "Manage" → the delete icon to the right of the profile → "Delete" (the default profile cannot be deleted)
• Unlink a third-party account: in "Profile" → "Linked Accounts", tap "Unlink" on the relevant row, then confirm (an account cannot be unlinked if it is the only sign-in method left)

By email

Send an email to support@yaowise.com describing which specific data you want to delete. If you need help unlinking a WeChat, Apple or Google account, you can also contact us by email and we will handle it.

Important Notice

Contact Us

If you have any questions about account deletion, please contact us:

• Email: support@yaowise.com
• Company: 北京火粒文化科技有限公司 (Beijing Huoli Culture Technology Co., Ltd.)
• Response time: usually within 7 business days, and no more than 15 business days

Related Policies

Learn more about how we handle your data:

• Privacy Policy
• Terms of Service